Frequently Asked Questions.

Our turnaround time averages about a week to 10 days. Expedited emergency services are also available for critical situations.

We calculate our success rates annually based on real laboratory results. This year, our success rate is 91% for hard drives and 95% for RAID systems. We advise caution with companies claiming a flat 99% success rate for everything. You can also view our all-time 4.6 out of 5 rating on our testimonials page.

Security and privacy are our top priorities. Our facility features a fully alarmed lab, and your drive is assigned a unique work order number that strictly tracks and controls its movement throughout our process. Additionally, we operate in a closed-loop lab network with strict NDA protocols. Your recovered files never leave our secure offline environment and are completely wiped from our systems after you confirm successful delivery.

We offer a firm, affordable cost for all recoveries before you even send your device to our lab. Many competitors demand that you ship your hard drive before they provide a price—a terrible business practice that exploits a stressful situation. We believe you deserve transparent, upfront pricing without having your drive held hostage.